Refund Policy for Purchase of New E-Bikes
We stand behind everything we sell. If you are not satisfied with your purchase, return the item within 3 days and we'll replace it *, or give you a refund, less a re-stocking fee of 20%, as long as there is no more than 10 miles on the ebike, and no damage to it, or scratches. After 3 days all sales are final, and no refunds will be issued. Not too many people understand 're-stocking fees', but by law once an item is sold as new, it can never be resold as 'new' again, and therefore if its now used or even out of the box, the next consumer expects a discount. Usually these discounts, bike re-conditioning and prep, will exceed the 20% fee. Used e-bikes do not sell as quickly, adding more costs.
Conditions: The E-Bike must be returned to the store prior to any refund, and buyer assumes all costs of the transportation return of the e-bike to the store. All items must have original tags, chargers, tools, accessories, etc if they were part of original purchase included as part of the e-bike return. If there is notable or extensive use on the E-Bike when in the 3 day return period, a price deduction off the full refund, in addition to the 20% re-stocking charge, will be made based on Store Owner assessment of wear and tear, and mileage, prior to refunding your money. Any e-bike with user caused damage, or miles beyond 20, is not eligible for a return or refund of any kind, or trade in, or upgrade as a credit ! Any e-bike that receives a discount off MSRP, is also not eligible for a return or refund of any kind. * If the reason for the return is due to a non-working component on the e-bike, Mike's E-Bikes reserves the right to repair and fix the e-bike first under warranty, subject to approval by the original equipment manufacturer, before any potential refund or exchange will be considered. Re-stocking fees will still apply.
Refund Policy for Purchase of E-Bike Conversion Kits
We stand behind everything we sell. However with E-Bike Conversion Kits, once they are installed on your bike, we cannot provide any refunds. Any warranty will apply during the specified period that is on your invoice. Warranty for batteries will be pro-rated during the 1 year period. Improper use of the e-bike conversion kit, such as over recommended speeds, excessive hill climbing on trails, excessive use of throttle, signs of improper battery charging will not be covered. Consumables such as spokes, motor controller, any chains, brake pads, cables, wiring, and existing bike components are excluded from coverage. We reserve the right to refuse installation of conversion kit, if existing bike or trike has signs of too much wear and tear, corrosion, or other items that could lead to unsafe operation. We also do not take responsibility for any component on the bike or trike that may have a defect, or for inspecting it, and deeming it to be safe. Buyer assumes all risks for quality and safety of the bike prior to conversion, and also after conversion.