Terms & Refund Policy

Cancellation and No Show Policy/ Refund Policy

OK, So You've Changed Your Plans: We're not trying to be customer unfriendly, but you MUST contact Mike's E-Bikes (630-388-8938) or by email Mike@MikesE-Bikes.com) within 48 Hours BEFORE the scheduled day of your ride to cancel and receive a full refund. If you don't call or write and decide to cancel your rental/tour less than 48 hours before your rental/tour, we will not issue a refund. If you are not at the pick up location on your Day of Rental within 15 minutes of the scheduled Rental time period start, we'll assume that you aren't coming, and sorry, but we're not going to refund you. No exceptions.

Dag Nab-It! The Weather is Not Playing Nicely: if the forecast reflects a strong likelihood for thunderstorms, sleet, snow, dust storms, or rain that creates extremely wet or muddy or slippery conditions, or if it is below 65 degrees (F) or above 95 (F) on the day of your scheduled ride, it will be up to us to cancel the rental or tour and keep you safe - we will "rain check" your reservation to another day (subject to availability), OR provide you a full refund. Our e-Bikes are road and firm crushed stone trail capable, but really not designed for any off road conditions, such as grass, mud, loose gravel, or stones that might cause a rider to loose balance during wet or dry conditions. Mike's E-Bikes reserves the right to cancel or re-schedule any rental or tour, if for any reason conditions are deemed unsafe, or a rider is deemed physically unable for safe handling the e-bike. 

I Booked A Bike Rental/Tour But During the Test Ride, I Am Unstable and Unsafe While Riding: For your safety, the group’s safety, and the security of our equipment, all participants MUST be able to confidently ride a bike. If a guest renter is not riding the e-Bike confidently enough to travel safely on local trails and streets, Mike's E- Bikes will prohibit that guest from riding and will not issue a refund.

While Daily or Hourly e-Bike Rental Reservations do not require a security or reservation deposit, the Renter is responsible for any damages, and subsequent repairs to the e-Bike, and again, any reservations cancelled in less than 48 hours before, will not be refunded. (Weekly Leases do require a full security deposit, and are only refunded up to 2 days prior to the start of the Lease period, and/or return of the e-Bike at the end of the Lease period with the e-Bike in undamaged and fully working condition. Any repairs needed will be taken out of the Security Deposit. The e-Bike will be inspected upon its return, and all damages noted and charges deducted.) Your confirmation of an e-Bike rental will be received within 1- 24 hours subject to availability. You will know whether your payment has been accepted, and reservation confirmed, as we will send an e-mail confirmation of the specific date and time of your e-Bike Rental or e-Tour. Your rental payment is refundable ONLY if the reservation is canceled 2 days (48 hours) or more prior to the scheduled e-Bike rental reservation. We have a limited amount of e-Bikes for rental or for tour use - equipment is held for your specific reservation. No shows are also charged in full and will not be rescheduled, and are not refundable. In the event the e-Bike is not returned in the same condition it was received, is damaged in any way beyond normal use, any damages must be noted by the renter to Mike's E-Bikes, and if not noted, this does not release the renter from the liability of costs of any damages found and repairs needed to be made. For e-Tour packages, Booking date/or reservation cannot be changed within 72 hours of an scheduled e-Tour. A signed liability waiver is required prior to your e-Bike rental departure or e-Tour, upon receipt of the e-Bike. ​Not signing a liability waiver at the time of the rental delivery, will result in forfeiture of e-Bike rental payment, no refund, and no delivery of e-Bike rental, as renter/rider will not be permitted use of the e-Bike.

Refund Policy for Purchase of New E-Bikes

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 5 days and we'll replace it or give you a refund. Beyond 5 days, there will be a re-stocking fee for any wear and tear, of 15% of the purchase price. Maximum return window is 15 days. After 15 days all sales are final, and no refunds will be issued.  E-Bike must be returned to the store prior to any refund, and buyer assumes all costs of the shipping. All items must have original tags included on the product. If there is notable or extensive use on the E-Bike when in the 5 day return period, a price deduction off the full refund, will be made based on assessment of wear and tear, and mileage, prior to refunding your money.  

Terms and Conditions of all Rentals:

WAIVER AND RELEASE OF LIABILITY, AND TERMS AND CONDITIONS: RENTER/RIDER HEREBY RELEASES, WAIVES, DISCHARGES AND COVENANTS NOT TO SUE MIKE'S E-BIKES, ITS OWNERS, DIRECTORS, OFFICERS, OPERATORS, EMPLOYEES, CONTRACTORS, SPONSORS, SUPPLIERS, ADVERTISERS, CONSULTANTS AND ANY AND ALL OTHERS WHO HAVE GIVEN RECOMMENDATIONS, DIRECTIONS, OR INSTRUCTIONS OR ENGAGE IN RISK EVALUATION OR LOSS CONTROL ACTIVITIES WITH REGARD TO MIKE'S E-BIKES (ALL FOR THE PURPOSES HEREIN REFERRED TO AS “RELEASEES”) FROM ANY AND ALL LIABILITY TO THE UNDERSIGNED, HIS/HER PERSONAL REPRESENTATIVES, ASSIGNS, HEIRS, AND NEXT OF KIN, FOR ANY AND ALL LOSS OR DAMAGE, AND ANY CLAIM OR DEMANDS THEREFORE ON ACCOUNT OF INJURY TO PERSON OR PROPERTY ARISING FROM OR OTHERWISE RELATED TO RIDER’S USE OF THE E-BIKE REFERENCED HEREIN, WHETHER CAUSED BY THE NEGLIGENCE OF RELEASEES OR OTHERWISE. RIDER FURTHER AGREES TO INDEMNIFY, SAVE AND HOLD HARMLESS RELEASEES AND EACH OF THEM FROM ANY LOSS, LIABILITY, DAMAGE, OR COST THEY MAY INCUR ARISING OUT OF OR RELATING IN ANY MANNER TO RIDER’S USE OF SUCH E-BIKE, WHETHER CAUSED BY THE NEGLIGENCE OF THE RELEASEES OR OTHERWISE. RIDER HEREBY ASSUMES FULL RESPONSIBILITY FOR ANY RISK OF BODILY INJURY, DEATH OR PROPERTY DAMAGE ARISING OUT OF OR RELATED TO SUCH USE REGARDLESS WHETHER CAUSED BY THE NEGLIGENCE OF THE RELEASES OR OTHERWISE AND RIDER HEREBY ACKNOWLEDGES THAT THE USE OF AN E-BIKE MAY BE DANGEROUS AND INVOLVES THE RISK OF SERIOUS INJURY AND/OR PROPERTY DAMAGE. RENTERS/RIDERS MUST BE 18 YEARS OR OLDER, AND HAVE VALID DRIVERS LICENSE FOR IDENTIFICATION PURPOSES. ANY DAMAGES OR REPAIRS REQUIRED BY UNACCEPTABLE OR HARSH USE OF THE E-BIKE WILL BE THE RESPONSIBILITY OF THE RENTER. USE OF THE E-BIKE FOR MOUNTAIN BIKING, STUNTS, OR OTHER HARSH TERRAIN IS EXPRESSLY PROHIBITED. PAVED ROADS, OR TRADITIONAL CRUSHED STONE TRAILS, AND DESIGNATED ARE A LATE FEE OF $25/HOUR WILL BE ASSESSED FOR EACH HOUR THE BIKE IS BEYOND THE DESIGNATED RETURN TIME, OR SCHEDULED PICK-UP TIME IF THE E-BIKE WAS DELIVERED TO THE RENTER'S SPECIFIED OR E-TOUR DESIGNATED LOCATION. FOR MONTHLY LEASES SEE LEASE TERM CONTRACT CONDITIONS. FOR ALL RENTALS AND LEASES, IF THE E-BIKE IS LATE BEYOND PICKUP TIME AT THE END OF THE RENTAL PERIOD, AND NOT RETURNED WITHIN 24 HOURS OF THE DESIGNATED RETURN TIME OR PICKUP TIME, IN ADDITIONAL TO THE LATE FEES, THE E-BIKE WILL BE REPORTED TO APPROPRIATE AUTHORITIES AS STOLEN UNDER THE RENTERS NAME, IF NO CONTACT HAS BEEN RECEIVED BY MIKE'S E-BIKES FROM THE E-BIKE RENTER. RENTER/RIDER ALSO ACKNOWLEDGES THAT HE/SHE HAS READ OUR CANCELLATION, NO SHOW, AND REFUND POLICY ON OUR WEB-SITE, AND FULLY UNDERSTANDS AND AGREES TO COMPLY WITH THE STATED TERMS AND CONDITIONS OF ALL MIKE'S E-BIKES PUBLISHED OR VERBALLY STATED POLICIES, TERMS, CONDITIONS.

    SHOWROOM HOURS

   Note: During weekday evenings, please call ahead of time (331-213-5910) for an appointment. Week-ends no Appointment needed.  e-Bikes are in stock for free test rides.     

 

Monday

 Closed

 Tuesday 
 Closed


 Wednesday 
 5:30 - 8:30 pm by Apmt 
Thursday 
5:30 - 8:30 pm by Apmt
Friday 
5:30 - 8:30 pm by Apmt


Saturday 

 11:00 AM - 4:00 PM
Sunday 
 12:00 PM - 4:00 PM

CONTACT US

keep in touch

Mike's E-Bikes

13717 US-30 Unit 111B,

Plainfield, IL 60544

Phone. 331-213-5910

Email. mike@sustainabilityinnovations.net